Responsible Gambling
The Manchester United Betting site is brought to you in partnership with Betfred. For this reason, all of the information listed on this page relates to Betfred and any queries or questions should be directed to Betfred.
Betfred prides itself on providing its customers with a first class service and a responsible gaming environment. With this in mind, we ask that all customers take note of the following guidelines and support information.
Under Age Gambling
You must be over 18 years of age to register or to place a bet and it is an offence for anyone under the age of 18 to place a bet or register, in an attempt to place a bet.
Betfred has sophisticated software and procedures in place to minimise the risk of underage customers placing bets. If we have any doubt about the legality of any customer attempting to register or place bets, we will conduct further age verification checks and may require documentary evidence to confirm the age of the applicant. During this period of age verification, no winnings will be paid to any customer.
If age verification has not been satisfactorily completed within 72 hours of the application to register, and gamble with deposited funds, the following will apply;
- The account will be frozen.
- No further gambling will be permitted until age verification has been successfully completed and;
- If on completion of age verification the customer is shown to be underage all stakes will be returned to the customer, and no winnings paid.
Staying in Control
Betfred are committed to ensuring that our customers gain maximum enjoyment from their betting and for the majority of people gambling is an enjoyable leisure pursuit. For a very small number however, there can be problems and gambling can cease to be fun. Our customer services team are trained to deal with all aspects of responsible gambling and the following advice may be of interest.
Bet History
You can easily access a full history of transactions, withdrawals and deposits via the ‘My Account’ section on the website. Telephone customers may request a written statement.
Things to Remember
The majority of people gamble within their means but if you feel you need to keep control of your gambling, the tips below should help:
- Keep track of the amount of time you are playing
- Gambling should be entertaining, not seen as a way to make money
- Only spend what you can afford to lose, avoid chasing losses
- If you're a parent keep your password safe, and if you wish, use software to block access to gambling sites from minors (see Parental Controls below)
- If you would like to take a break from gambling Betfred has a self-exclusion facility, see below or contact our customer service team on 0800 03 20 878
- If you would like to talk to somebody about problem gambling contact GamCare (see details below)
Parental Controls
If you wish to monitor or restrict the use of your computer's access to the internet, you can use one of the following third party applications:
- CYBERsitter filtering software allowing parents to add their own sites to block: www.cybersitter.com
- Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
GamCare
GamCare is a registered charity that provides confidential telephone support and counseling to anybody who may be affected by problem gambling. You can contact GamCare on 0845 6000 133 (local rate from the UK) or you can visit www.gamcare.org.uk.
Gambling Therapy
Gambling Therapy is part of the Gordon House Association and have over 30 years experience in problem gambling and offers an online service (that includes live one to one help, a busy forum with nearly 2000 active members and online group therapy rooms) www.gamblingtherapy.org
Problem Gambling
If you are concerned that gambling may have taken over your or someone else’s life then ask yourself the following questions:
- Have others ever criticised your gambling?
- Have you ever lied to cover up the amount of money or time you have gambled?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you gamble alone for long periods?
- Do you stay away from work or university to gamble?
- Do you gamble to escape from a boring or unhappy life?
- Are you reluctant to spend 'gambling money' on anything else?
- Have you lost interest in your family, friends or pastimes due to gambling?
- After losing, do you feel you must try and win back your losses as soon as possible?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone?
- Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
- Do you feel depressed or suicidal because of your gambling?
The more questions you answer yes to, the more likely you are to have a serious gambling problem. If you wish to speak to somebody about this, you can contact the GamCare confidential helpline on 0845 6000 133 or visit www.gamcare.org.uk for further advice.
Self-Exclusion Procedure
On request, Betfred will close any customer's account(s) for a minimum period of six months and for any period up to 5 years. During the agreed period of time the customer will not be able to place any bets nor will the customer be allowed to revoke the agreement. Betfred will remove the customer's name from our mailing and marketing lists and will do everything it can to prevent a new account from an excluded customer from being re-opened during the period of opt-out.
In order to exclude yourself, you will need to inform Betfred in writing of your intentions. You can do this by filling out a self-exclusion agreement form, available from the link below and sending it to us via email at support@betfred.com. Alternatively, contact our customer services department and they will advise you on how you can proceed with any request.
Please bear in mind the following;
- An opt-out agreement cannot be revoked.
- Do you have other Betfred accounts you wish to be excluded from?
- Do you visit Betfred shops that you would wish to be excluded from?
- This agreement only applies to Betfred, if you have accounts with other operators you may consider excluding yourself from those operators.
- If you wish to resume gambling after the opt-out period expires you must contact the customer services department to facilitate this course of action.
- Once an agreement to re-commence gambling after a period of opt-out has been reached, you will be required to wait 24 hours before you will be allowed to resume gambling.
Our customer services team will be available to discuss any aspect of this process or the implications of it.
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Self-Exclusion Agreement Form (Word document 72K) |
